(two) You Unquestionably Simply cannot get in contact using a supervisor or an installer for questions about the actual task and there is only so much that the sales particular person can respond to concerning the set up part.
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It took endlessly. They ended up returning on Sunday to finish up. It took three times for what was alleged to certainly be a sooner or later career. The flooring and carpet looks great and the installers did a great position and worked tough but there were not ample of these.
Thursday arrived, the crew was on-time, and points seemed to be going quite very well. I let the guide know that Friday I had an appointment and they would need to have to interrupt off two several hours early. His response to me was that he comes in from Austin, does not work on Saturday, and wish to continue to be and perform although I used to be at my appointment. What? To start with, I was told perform was Thursday by Saturday. 2nd, stay and perform in the house with no me there? Will not Believe so. I Allow him know I would do what I could, even so the appointment could not be rescheduled.
I labored all day long and then came property to ½ finished flooring and nowhere to put all the things from other rooms which were to be carpeted. The next day, we ended up being forced to put every little thing over the porches and rain was coming. We had to obtain tarps to cover anything.
As of 2016-JUNE: "Late Cancellation: I know that I've three small business times to cancel this agreement, as described within the Notice of Ideal to Terminate. I realize that if I wish to cancel this arrangement right after Those people 3 days, Empire doesn't have to allow that. If Empire does allow for that, nonetheless, I agree I can pay to Empire a late cancellation cost of fifteen% or as if not allowed by relevant regulation, from the settlement's obtain selling price. Even so, if I've placed a Exclusive get Empire Today with Empire, Empire will have incurred added costs in getting ready and starting processing of this kind of Distinctive get.
Of course you read through properly. The same revenue they took promptly as a "deposit" now cannot be refunded for 3-5 organization times. I'm livid! I'm mad at myself, Empire, **, The complete circumstance!!! She advised me that mainly because I made use of a bank card I'd personally receive a refund considerably faster than if I had wrote a Verify which could consider up to fifteen days.
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Wholly unprofessional. I think he just observed a female making a choice on her own, and he made a decision to absolutely rip me off. It really is like buying a vehicle - you wouldn't indicator a agreement unless you noticed an itemized listing of what you are purchasing. It absolutely was quite unprofessional.
#tbt to 2001, when @empiretoday extra Window Treatment plans to its company product. We've not seemed…
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Once i requested they said they may return tomorrow, like I Don't have A Work??? They had been imagined to demonstrate up at eight am the following day And that i bought a get in touch with at 6:45 am that "HE" is standing outdoors my door. I advised him that his appointment was at eight am and he didn't answer. Two other installers showed up later and they were being just speeding to "Complete" the job. After i did the inspection I informed them the set up is not really proper and also the quarter rounds have nails seen. They explained "this is the greatest they are able to do".
I phone customer care and following a big problem obtain a supervisor who tells me they've had issues with that exact salesman in the past. Good. I tell her my grievances and she suggests "Okay we'll get that carpet in on Monday.